PRIVACY POLICY
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or purchase from Grae Media or www.itsgrae.com (the "Site").
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information." We collect Device Information using the following technologies:
"Cookies" are data files placed on your device or computer and often include a unique anonymous identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
"Log files" track actions occurring on the Site, and collect data, including your IP address, browser type, approximate geographic location, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information." When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information we collect to fulfill any orders placed through the Site (including processing your payment information, arranging shipping, and providing you with invoices and order confirmations). Additionally, we use this Order Information to:
Communicate with you.
Screen our orders for potential risk or fraud.
When in line with your shared preferences, we may provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, IP addresses) and to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to measure the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We also use additional third-party tools for collecting user inquiries, project management, email marketing, cloud storage, video conferencing, and more. Clients can review and modify the third-party tools we will use on their projects if needed.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
DO NOT TRACK
We do not conduct targeted marketing or share user information unless otherwise disclosed in this policy. We will not sell your information under any circumstances. We screen all third-party providers by reviewing their privacy policies and ensuring they will not sell our client's data. Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a California Resident, please see the Privacy Notice for California Residents below.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please get in touch with us through the contact form below. Additionally, if you are a European resident, note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to the United States and Canada.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS AND YOUTH PRIVACY
Our Site and Services are not intended for individuals under the age of 21, and we do not knowingly collect or solicit information from anyone under the age of 21 on this Site. In the event that we learn that we have inadvertently collected information from a person under age 21, we will delete that information as quickly as possible. If you believe that we might have any information from a person under 21, please get in touch with us at info@itsgrae.com. Protecting the privacy of children and youth is very important to us. Thus, if we obtain knowledge that a user is under 21, we will take steps to remove that user's Personal Information from our databases. We recommend that anyone under the age of 18 obtain their parent's permission before submitting information over the internet.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the form below.
Privacy Notice for California Residents
This notice is part of our Privacy Policy but applies only to California residents. It explains some additional rights and details introduced by the California Consumer Privacy Act of 2018 (the CCPA). Under CCPA, the definition of "personal information" includes your name and more general information, like how you navigate parts of our website.
Categories of Information We Collect
This notice lists the categories of personal information we have collected through any of our services in the past 12 months.
Identifiers — including name, address, email address, account name, and IP address, When provided by you
Other personal information — including phone number, billing address, credit or debit card information, and employment information, when provided by you. This category includes personal information protected under pre-existing California law (Cal. Civ. Code 1798.80(e)) and overlaps with other categories.
Demographic information — including your age or gender, When provided by you. This type of personal information includes what is also considered a protected classification characteristic under pre-existing California or federal laws.
Commercial information on your interactions with Grae Media — including purchases and other commercial engagements with Grae Media.
Internet or other electronic network activity information — including browsing activity on our sites and apps, browser type, and browser language. This also encompasses other information collected when you use our sites and apps or interact with us through social media.
Geolocation data, approximate location inferred from your IP address, to help us deliver relevant content and enhance your experience.
Professional or employment-related data — When provided by you and to verify affiliation with the stated organization.
Inferences drawn from any of the above personal information — about your preferences, predispositions, and behavior as they relate to our sites and apps.
The Purposes for Our Collection
We collect the above information for the business purpose of giving you access to our sites and services. This information critical to carrying out our services, providing account access and customer service, fulfiling orders and transactions, conducting customer research and feedback, measuring analytics, and advertising and marketing efforts.
For commercial purposes, we collect information from the following categories: identifiers, demographic information, commercial information, internet activity, geolocation data (based on your IP address but not your precise GPS location), professional data and inferences.
Notice of Your Right to Opt-Out of Sale of Personal Information
Grae Media does not sell the personal information of its users or customers under any circumstances. As we do not engage in these practices, no opt-out is required.
We may continue to share information with our service providers, which process it on our behalf, as needed for the operation of our business.
Right to Request Accessible Alternative Format
This notice is intended to be accessible to people with disabilities. If you experience difficulties accessing this notice, please contact us using the form below, or send an email to info@itsgrae.com.
Right to Nondiscrimination
You have the right not to receive discriminatory treatment by us for exercising any of your privileges related to CCPA.